bb98 Frequently
Asked Questions

bb98 requires a clear copy of your CNIC (Computerised National Identity Card) for identity verification. You may also be asked to provide a selfie holding your CNIC and proof of your payment method — such as a screenshot of your JazzCash or EasyPaisa account showing your registered name. KYC is mandatory before your first withdrawal.

On the bb98 Login page, click "Forgot Password" and enter the mobile number or email address registered to your account. You will receive a password reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered number or email, contact our support team via Live Chat.

No. bb98 strictly allows one account per person, per CNIC, and per device. Duplicate accounts are detected automatically and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you accidentally created two accounts, contact support immediately to have the duplicate closed before any penalty is applied.

You can request permanent account closure through your Account Settings under the "Responsible Gaming" section, or by contacting our support team at [email protected]. Any remaining balance will be returned to your verified payment method within 3–5 business days after identity verification is completed. Note that permanent closure cannot be reversed.

The minimum deposit on bb98 is Rs 500 for JazzCash and EasyPaisa transactions. For bank transfers via HBL, UBL, or Meezan Bank, the minimum deposit is Rs 1,000. There is no maximum deposit limit for verified accounts, though very large transactions may require additional documentation as part of our responsible gaming and compliance framework.

JazzCash withdrawals from bb98 are typically processed within 15–30 minutes for verified accounts. During peak hours — particularly on PSL match days or major cricket events — processing may take up to 2 hours. All withdrawals require your account to have completed KYC verification. bb98 does not charge any withdrawal fees for JazzCash transactions.

Yes, bb98 fully supports both deposits and withdrawals via EasyPaisa. The process is identical to JazzCash — select EasyPaisa in the cashier, enter your amount in PKR, and authorise the transaction through your EasyPaisa app. Deposits are instant; withdrawals are processed within 15–30 minutes for fully verified accounts.

Yes. bb98 supports bank transfers to HBL, UBL, and Meezan Bank accounts. To withdraw via bank transfer, ensure your bank account details are verified in your bb98 profile. Bank transfer withdrawals typically take 1–3 business days to reflect in your account, depending on your bank's processing times. The minimum bank transfer withdrawal is Rs 2,000.

bb98 does not charge any platform-side fees for deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their standard transaction charges. We recommend checking your payment provider's fee schedule. bb98 will always display the exact amount you will receive before you confirm any withdrawal.

Absolutely. Cricket betting is one of bb98's most popular features among Pakistani players. You can bet on Pakistan Super League (PSL), international Test matches, ODIs, T20Is, and major tournaments like the ICC Cricket World Cup. bb98 offers pre-match and live in-play betting with competitive odds, ball-by-ball markets, and special PSL promotions throughout the season.

bb98 operates under an international gaming license and all games use certified Random Number Generators (RNG) audited by independent testing labs. Slot RTPs (Return to Player percentages) are published in each game's information panel. Live casino games use real dealers streamed in real time. bb98 has no ability to alter game outcomes — results are determined by certified RNG software.

Yes. bb98 is fully optimised for mobile play on both Android and iOS devices. The mobile site loads quickly even on standard 4G connections and supports all major features — deposits via JazzCash or EasyPaisa, live cricket betting, slot games, and live casino. No app download is required; simply open bb98.biz in your mobile browser for the full experience.

Wagering requirements specify how many times you must play through a bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place Rs 20,000 in total bets before withdrawing. On bb98, the specific wagering multiplier is stated clearly in each promotion's terms and conditions before you opt in.

Yes. bb98 regularly offers free spins as part of welcome packages, reload bonuses, and special slot promotions tied to new game launches. Free spins are credited to specific slot titles and expire within 24–72 hours of being awarded. Any winnings from free spins are subject to the wagering requirements stated in the relevant promotion's terms.

bb98 rewards consistent players through a tiered loyalty programme. As you play, you accumulate loyalty points that can be exchanged for bonus credits or other rewards. Higher tiers unlock benefits like faster withdrawals, dedicated account managers, higher deposit limits, and exclusive promotions. Players from Karachi, Lahore, and other major cities regularly reach premium VIP tiers.

The minimum age to register and play on bb98 is 21 years. This is strictly enforced through CNIC-based identity verification during account registration. Any account found to belong to a person under 21 is permanently closed immediately, with any deposits returned. bb98 takes its 21+ age policy extremely seriously and does not make exceptions under any circumstances.

Log into your bb98 account and navigate to Settings, then Responsible Gaming. Select Self-Exclusion and choose your preferred duration — from 6 months up to permanent exclusion. Your account is locked immediately upon confirmation and all marketing communications stop. Alternatively, contact our support team at [email protected] to request self-exclusion — it takes effect within minutes.

bb98 provides a full suite of responsible gaming tools including deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check alerts, cooling-off periods (1–30 days), and self-exclusion (6 months to permanent). All tools are self-serve from your account settings and take effect immediately when you set a stricter limit. They are free to use and always available.

bb98 customer support is available 24/7 via Live Chat on the website and by email at [email protected]. Our support team speaks both Urdu and English, so you can communicate comfortably in whichever language you prefer. Average Live Chat response time is 3–5 minutes. For account-specific issues, have your registered mobile number and CNIC ready to speed up verification.